| Module | Topics Covered |
|---|---|
| Introduction | |
| Course Objectives | |
| Module 1 | Delivering Constructive Criticism, Workshop Objectives |
| Module 2 | Repeated Events or Behavior, Breaches in Company Policy, When Informal Feedback Has Not Worked, Immediately After the Occurrence, Case Study |
| Module 3 | Gather Facts on the Issue, Practice Your Tone, Create an Action Plan, Keep Written Records, Case Study |
| Module 4 | Check the Ego at the Door, Criticize in Private, Praise in Public, It Has to Be Face to Face, Create a Safe Atmosphere |
| Assessment | |
| Post Test | |